Returns and exchange


1.1. As a consumer, the User has the right to withdraw from the sales contract within 14 calendar days after receiving the Product, by sending a corresponding message with the order number and the account number to the e-mail address and by returning the Product to ESTTAC at his own expense. As a consumer, the User may submit a withdrawal from the sales contract in a free form or using the standard form for withdrawing from a contract concluded using a communication device and from a contract concluded outside business premises, which can be found at
1.2. The returned Product must contain all the items included in the Product's packaging and all the documentation that came with the Product.
1.3. The user is obliged to open the original packaging of the Product carefully and without damaging the Product. If the package cannot be opened without damaging it, the User must use a method when opening the package that ensures the least possible damage to the package. In order to make sure of the nature, properties and functioning of the Product, the User must handle and use the Product only as he would normally be allowed to do in the store. If it is necessary to use the Product to determine the suitability of the Product, then the Product is considered an unused Product if the Product is in its original completeness and with the same characteristics as it was when the Product was received. If the above conditions are not met, the User loses the right of withdrawal.
1.4. The right of withdrawal within 14 calendar days does not apply to the following Products:
1.4.1. Products that deteriorate or age quickly;
1.4.2. Products that are made to special order, taking into account the conditions provided by the User;
1.4.3. Products that are not eligible for return for health or hygiene reasons (eg certain items of clothing) and if they have been opened after delivery;
1.4.4. other Products for which the right of withdrawal is excluded according to the legislation in force in the Republic of Estonia.
1.5. The user cannot withdraw from the sales contract in other cases or under conditions not specified in the Terms of Use, except if the corresponding right of withdrawal is stipulated by an imperative provision of the law.
1.6. For returned Products, the purchase price of the corresponding Products will be refunded to the User's invoice within 14 calendar days at the latest from the delivery of the withdrawal statement to ESTTAC, provided that the corresponding Products have been returned to ESTTAC within the same period.
1.7. In the case of the right of withdrawal, the User has the right to exchange the Product for another Product sold by ESTTAC. In this case, the User and ESTTAC will offset the amount paid for the returned Product and the sales price of the new Product to the extent that they overlap. The half claim in excess of the set-off must be met in accordance with the contract of sale.

These Terms are valid from 28.06.2023.